Abstracts

ASIAN JOURNAL OF MANAGEMENT RESEARCH

VOLUME 4, NO 1 - 2013 - August issue

List of abstracts in this issue

Customer satisfaction in mobile telephony: An analysis of major telecommunication service providers in Nigeria

Author(s) - Ode Egena

ABSTRACT

The telecommunication industry in Nigeria has developed to be very competitive, as different Telecom companies jostle for the attention of subscribers. One of the key challenges confronting these Telecommunication companies is how they manage their service quality, which holds a great importance to customer satisfaction. This research is propelled by the need to empirically measure customer satisfaction with service delivery of Mobile Telecommunication Networks in Nigeria.  The data used for this study were obtained using a structured survey questionnaire. The questions were close ended and used a 5 point Likert-scale. The questionnaires were administered by hand and through survey monkey online research platform. The sample consists of 532 University Students. The data obtained from the survey were captured, coded and analysed using the Statistical Package for Social Sciences (SPSS), Version 20. The survey was conducted and restricted to subscribers using the four major GSM mobile phone operators. The research was able to determine that a relationship exist between service quality/delivery and customer satisfaction, SERVQUAL reliability dimension and customer satisfaction and between customer satisfaction and switching intention among mobile phone users in Nigeria. The results make obvious that the respondents would likely stay with their telecom service providers as long as the companies are able to satisfy their changing needs and meet customer requirements beyond expectations. With the increased competition in the Nigerian Telecommunications industry and the ever-increasing influence of the Nigeria Telecommunications Commission (NCC), retaining customers is one major strategy that the companies must adopt to remain cost-effective. With the introduction of Mobile Number Portability (MNP) which allows subscribers to port to a better service provider while maintaining the existing mobile number, retaining customers should be a smarter option than attracting new customers since it is less expensive.

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The role of informal economy and the ethics in manage the human resource and business

Author(s) - Arsim GJINOVCI

ABSTRACT

A theme explored in this paper is the role of informal economy and ethics in manage the human resource and business in the country economy. This topic has been analyzed for the purpose of data how the impact of the informal economy in the country's economy, and that has been the role of ethics and human resources in organizations. The survey was conducted in organizations which operate in the Kosovo market, where it is analyzed the influence of business ethics in human resource management as well as in the informal economy.

The purpose of the study was the analysis of influencing factors of ethical behavior in organizations in which employees work and act, then what is the reason of the appearance or non-appearance of cases and violations of law and code of ethics in organizations, where according to research has found that affect a large number of internal and external factors. Are also explored the factors that encourage and motivate businesses informalities entry, as well as preventive factors of informality in the economy of the country.

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Inhibiting factors of improving E-business in developing countries (Case study with focus in Iran)

Author(s) - Mina Yazdanipour, Farid Mahalati pour

ABSTRACT

E-business is a broader definition of E-commerce that includes not just the buying and selling of products and services, but also, Servicing customers, cooperating with business partners, enforcement electronic transactions within an organization. Recently, E-business is growing in the world but there are some obstacles in front of improvement of it.

The main objective of this paper is to discover most significant barriers against Electronic Business (E-business) in developing countries compare to developed countries with focus on Iran. Inhibiting factors are classified into three hypotheses. 1) Lack of government support, 2) incapability of firms to use e-business (that is technical support) and 3) The Social-Culture backgrounds of people in Iran is not ready for e-business acceptance in many companies. Finally, statistical methods are used to test these hypotheses to find significant obstacles against E-business improvement in Iran.

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Second career of women professionals in India: A corporate perspective

Author(s) - Saundarya Rajesh

ABSTRACT

The increasing participation of women in the Indian workforce is a very laudable trend with liberalization, privatization and globalization friendly policies of the Indian Government having worked in its favour. However it has been found that a large number of Indian women employed in the corporate sector find a career break unavoidable due to the impracticalities associated with balancing domestic responsibilities and those at full fledged work. Once their domestic responsibilities like child care, elder care or other variants have been well attended to and they have enough time to dedicate to their career pursuits, many are keen to re-enter the career track. In this paper, an analytical study on the Indian corporate perspective towards such second career women[1] is presented. The potential threats in a woman professional’s second innings in the corporate world are brought to light by the study. The benefits and the challenges associated with the industry engagement of the subjects under study are elaborated in great detail. As a conclusive outcome of the study, a bunch of career re-entry models for Indian women professionals with a career break are expounded. These models need to be supported by the societal career enablers that are capable of catalyzing the smooth transition of second career women from homemakers to confident professionals.

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Revisiting MBA education in India

Author(s) - Prafulla Kumar Das

ABSTRACT

MBA education completes 100 years of its existence and keeps on attracting students from various streams of study all over the world. It is still treated as a pass port to a lavish life for the aspirants. MBA programs are being offered through full-time, part-time, executive, and distance learning modes. Apart from admission tests, consistent academic performance, significant work experience, essays, references or letters of recommendation and personal interviews are some of the set procedures one must go through to get admission for the graduate program. In order to achieve class-diversity, business schools also consider male-female and local-international student ratios. Recently, well-known publications have started ranking  selected MBA programs. But, often a school’s rank varies significantly across publications as the methodologies used for the ranking are found different among publications. Accrediting agencies have also come to existence, especially for MBA programs, to ensure consistency and quality. But, the glamour of business education has been eroding instead of going northwards in the market economic scenario. What exactly ails MBA education? How to get out of the shambles? This paper tries to analyze the evolution, development and reasons for the declining value of business education, and aims to come out with practical solutions for its revival.

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Study of organizational culture and organizational change

Author(s) - Filip Ilie

ABSTRACT

Organizational culture plays an essential role for a corporation’s efficient operation and development, a reality valid, both small institutions and corporate giants. To illustrate the importance of a strong culture, or on the contrary, the consequences of a weak, undefined one, we have made an overview of the organizational context. Culture is important to an organization, because it influences the employees, customers, management, virtually the entire public of a company. A company with a strong culture, whether it is formal or informal, will create a positive image, and the effects will manifest on the company, both in internal and external results. A strong organizational culture is the one in which there is a strong attachment to the organization’s values and principles. This paper aims to analyze the effect that the organizational culture has on company's development. We tied this analysis of the status of culture in Vodafone Romania, to see to what extent are concepts applicable in Romanian society and the impact their, on company's development. We wish to show that the role of organizational culture is crucial to the evolution of a modern company, because the company’s image reflects cultural strategies. Moreover, we have emphasized the importance of the change and evolution cultural, required for the company’s adjustment to the current financial, economic, social realities and its  prosperity.

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Problem and expectations of judges from media in judicial decision making

Author(s) - Mili Singh, Amit Kumar Singh

ABSTRACT

Media is influential and it has certain impact on every section of society. Some of people are vulnerable while others show insignificant response still nobody denies its presences in everyday life. The media effect operates within a pre existing structure of social relationships and a particular social and cultural context.  Though the effect of media operates with the other factors and social institution its role cannot be totally neglected. If media try to influence the prominent part of society in any way who are in position to take judgments and can act as opinion leaders. Judges are such prominent part of society whose opinion and decisions are always valuable. The role of media becomes very crucial as judges can take news published in newspapers as PIL. The study attempts to assess the possible impact of media on judicial functioning of judges of Jaunpur district. The present paper investigates the expectations of judges from the media coverage of court cases at district level Also it seeks to study the problem faced by judges during the trail due to media coverage.

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Empirical analysis of evaluation of line managers perceptions towards safety in an Indian construction organization

Author(s) - Raja Prasad SVS, Prasada Rao YVSSSV

ABSTRACT

Construction industry is known as one of the most hazardous activities. Therefore, safety on the job site is an important aspect to the overall safety in construction sector. It is the responsibility of line managers/supervisors to maintain safety in any organization and safety department performs staff function. Line managers /supervisors shall have understanding, knowledge and implementation of safety and health related issues in construction sector. A study of risk perceptions and knowledge in safety issues by line managers/supervisors have been conducted in a construction firm in India employing more than 30,000 employees involved in execution of infrastructure, buildings& factories and power projects. The organizations goal was to lower accident rates and to minimize cost of accidents. To accomplish the objective of the management, line managers /supervisors role is to be studied and analyzed. The purpose of the study is to ascertain line manager’s perceptions of responsibilities regarding involvement and ownership taken for safety issues in infrastructure buildings& factories and power sectors. The methodology used for the study included formulation of a questionnaire from the review of literature and also based on recordable accident rates and lost time data. The results of the study suggest that the categories safety performance, safe operating procedures, safety promotion and safety systems&training positively impacts supervisors' perceptions.

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Evaluation of the scope and influencers’ of social media marketing

Author(s) - Varsha Khattri, Nidhi Vishnoi Sharma

ABSTRACT

Social Media Market has been a busy space lately. This paper aims to study the evolving scope of this market with an objective to find out the factors which influence the marketing strategies in this arena. A factor analysis has been conducted on the data available from the questionnaire administered to a sample of population among social media users. The data has been reduced to a certain number of components which best explain the deviation in the data. Further, to impress upon the perceptual attributes of the sample, cross tabulations have been done, wherein it was established that maximum number of respondents who were regularly online were using Facebook ,Twitter and Youtube as the Social Media Websites and maximum number of respondents were mostly influenced to buy Laptops, followed by Autombiles, clothes and electronics.

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Business excellence models based on vedic hindu philosophy

Author(s) - Brijesh Goswami and Vandana Mittal

ABSTRACT

The search for excellence and all-round happiness has been the important objective of mankind since decades. Happiness can be attained either through self-exploration or through fulfillment of appropriate desires and physical facilities. When someone tries to attain happiness through the latter, creation and distribution of products & services, occupy the central stage which is translated into business. In Vedic Hindu Philosophy, business is seen as a legitimate, integral part and parcel of society. Its core function is to create wealth for society through manufacturing, domestic distribution, international trade, financing and other such related activities to satisfy consumer need & wants. It emphasizes the need to work for an economic structure based on Sarva Bhaum Vyavastha which means "the well being of all human being" and to serve for the society. To enhance the benefits of business as profit, goodwill and other lot many factors, it needs to achieve all round excellence where maintenance of quality becomes important factor. The paper contains a broad discussion on business excellence and quality models of few countries and establishes a relationship of these with the similar inferences as already existing in the Vedic Hindu literature or philosophy. A new outlook to business excellence has been tried by taking clues and instances from Vedic Philosophy, which provides another important platform towards building business excellence models in future for betterment.

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Value at risk methodology for measuring performance of mutual funds

Author(s) - Anu Sahi , Anurag Pahuja , Balram Dogra

ABSTRACT

Mutual fund performance is an unending area of interest both for academicians as well as fund managers for the simple reason as it is a product meant for retail investor. A set of performance measures like Sharpe ratio, Jensen's Alpha are widely used measures. But in today’s volatile market environment investor’s mind is inundated with one major question i.e. what is maximum downside risk, if investment is made in mutual funds. Performance measures that consider both upward and downwards volatility might not be very useful for investors. Rather performance measures that consider risk by taking into account only losses, such as Value-at-Risk (VaR), is more appropriate technique to evaluate the performance. In the present study, standard VaR (Value at Risk) has been used to analyze the performance of public and private sector mutual funds. The present study uses Historical simulation, Normal VaR and Modified VaR techniques for calculating value at risk.

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Factors influencing the level of adoption of Internet banking: An integration of TAM and Web Trust Model

Author(s) - Muneesh Kumar et al

ABSTRACT

While the race for offering new Internet banking services continues, banks struggle to find higher levels of Internet banking adoption among their customers. In spite of a number of studies on adoption of new technologies including Internet banking, understanding of the factors that have a significant impact on the adoption of Internet banking is fairly incomplete. Though there is sufficient empirical evidence of Technology adoption model (TAM), a number of studies have pointed out trust as an important determinant of adoption of technology. The present paper integrates Mcknight’s web trust model with TAM in the context of adoption of Internet banking. It identifies the antecedents of different types of trust and examines their relative role in building the trusting beliefs that in turn influence not only the adoption but also the level of adoption of Internet banking.  The study is based on the data collected in a survey of 107 Internet banking users in India.

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Challenges and opportunities for improving quality in teaching and learning at higher educational institutions

Author(s) - Edwin Christopher. S

ABSTRACT

Higher Education is that stage of academic learning in the Universities, affiliated Institutions, technical Institutes, Seminaries etc., and the field of education in India has stake holder’s right from the Union Government to the Private entity. The Nalanda University was the oldest traditional university known for its existence in the Indian territory for the system of education in the old golden days, while with the advent of the British raj the western system of education was infused and therefore the system is followed and updated. With the influence of globalization and with easy accessibility of the Western culture disseminating education and learning culture has undergone drastic changes due to various influences and plethora of changes happening around, it is rather difficult to hold the system of learning and teaching at the same level and standard, without inevitable dynamism and changes. Add fuel to the fire, the innovations, creative mind, infuse of technology and growth of technology as teaching aid has raised many challenges in the process of the teaching and learning scenario at Higher Educational Institutes. Taking stock of the situation and finding necessary methodologies to combat the circumstance and make it conducive for teaching and learning, it requires an evaluative thinking and positive approach by every player in the field to achieve the objective of bringing in quality teaching and learning process in the higher educational institutions.

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Corporate social responsibility and financial performance: Evidence from Nigerian manufacturing sector

Author(s) - Enahoro John. A et al

ABSTRACT

The study examined the relationship between CSR and firms’ financial performance with focus on the Nigerian manufacturing sector. It employed descriptive research design and selected a sample of 20 firms-years during 2002-2011. The population of the study comprises of manufacturing companies that are listed in the Nigerian Stock Exchange; samples were selected using simple random sampling method. Data were collected from the audited financial statements of the selected companies for a period of ten years. Using profit before tax and annual turnover as proxies for financial performance, correlation and regression analysis were conducted. The results revealed a significant relationship between CSR and profit before tax on one hand; and CSR and turnover on the other hand. The main recommendation is for the firms to increase their investments in CSR as this would boost their financial performance in the long run.

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Impact of mergers on firm’s performance: An analysis of the Indian telecom industry

Author(s) - Neha Verma, Rahul Sharma

ABSTRACT

Mergers and Acquisitions (MandA) are the leading corporate strategies followed by organizations looking for improved value creation and profitability. This research paper aims to study the impact of types of mergers on the performance of Indian Telecom industry, by examining some pre and post-merger financial and operating variables. For the purpose of the study, companies which have been merged during the period 2001-02 to 2007-08 have been selected. The present study is an endeavor to find out the impact of type of mergers on the post-merger performance compared with pre-merger performance. The scope of the study is restricted to Indian Telecom sector.

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Opportunity analysis of an Intelligent Project Based Organization Model (IPBOM) for Moroccan project based organizations application to engineering sector

Author(s) - Alami Marrouni Oussama et al

ABSTRACT

Developing countries, as less impacted by the international economic crisis, should prepare their businesses to take advantages from the raising development opportunities. They have to shift from the classical management approaches to an Intelligent Project Based Organization Model (IPBOM) that provides flexibility and agility. An opportunity analysis of IPBOM applied to a typical Moroccan engineering company demonstrates that such intelligent business model is very beneficial for development and growth. Engineering sector is chosen for its strategic importance to Moroccan economy and because engineering companies operate mainly through projects and represent, to far extents, Moroccan project based organizations. Findings are first analytically generalized to the whole Moroccan engineering sector and, finally, to the other Moroccan project based organizations.

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A comparative analysis of factors affecting faculty’s’ intention to stay at Post Graduate Diploma in Business Management (PGDBM) and GGSIP University affiliate MBA institutions

Author(s) - Malati. N et al

ABSTRACT

Faculty is the key to every institution.  Faculty satisfaction is of prime importance as it leads to quality performance and also affects their intention to stay. Four factors - Work environment, Training and development, Role of HOD and Compensation were identified through literature review and exploratory study, further their impact on faculty intention to stay in university affiliates and PGDBM institutions was investigated. A structured questionnaire consisting of 22 items was designed. Items were rated on Likert scale of five points and evaluation of the factors was carried on Likert summated scale. The reliability of each factor was checked through Cronbach Alpha. Descriptive statistics, CATREG method of regression and independent T- test were used to analyze the data. The study revealed that all the four factors have a positive effect on faculty intentions to stay at the institute and compensation was rated as the most crucial predictor in the institutions offering MBA/ PGDBM programme. The comparison between the institutions offering MBA/ PGDBM programme depicted a significant difference on three parameters i.e. Work Environment, Compensation and Training & Development while no significant difference was observed in the case of Role of HOD. In addition to above it has been detected that PGDBM institutions are rated higher in comparison to the University affiliates in regard to the faculty’s intention to stay.

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Predicting earning management using RBF, ICA, and SVM in firms listed in Tehran security exchange

Author(s) - Malati. N et al

ABSTRACT

Main aim of this study is predicting earning management using Imperial Competitive Algorithm (ICA), Support Vector Machine (SVM) and Radial Bases Function (RBF) with combining Particle Swarm Optimization (PSO). So that we use 14 effective variables on earning management as independent variables and real earning management as dependent variables. Study sample include all firms listed in Tehran Security Exchange between 2005 and 2011 and statistical sample include 113 firms for 7 years. Results of this study indicate that imperialist competitive algorithm has better performance in compare with two other algorithms. EVIEWS is used for estimating real earning management and for implementing these algorithm, MATLAB and SPSS is used.

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A study of customer perception on service quality of online tourism companies

Author(s) - Nidhi Phutela, Hirak Dasgupta

ABSTRACT

To sustain a tough competition, companies strive to provide their best services. Like every other company, online tourism companies also face the problem of attracting and retaining the customers. Since all online users don’t make online purchases, it is essential to identify the reasons for the same. Service Quality is one such important variable which not only initiates one-time exchange relationship rather will help in establishing a long-lasting relationship with consumers. This paper is an attempt to identify customer perception about service quality in online tourism companies. It will help in identifying the factors relevant for retaining the existing customers and understanding them better. Hypothesis Testing of effect of demographics on Service Quality was done using Analysis of Variance (ANOVA).

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